Housekeeping Department

The Housekeeping Department is responsible for the immaculate care and upkeep of all guest rooms and public spaces. Individuals who excel in our Housekeeping Departments have an eye for detail and a commitment to the training, development and motivation of a diverse group of talented employees. In a competitive hotel market, it is service and cleanliness that really make an impact on our guests and determine whether they will return.

Engineering Department

      Engineering department is responsible in repairing and maintaining the plant and machinery,water treatment and distribution,boilers and water heating,sewage treatment, external and common area lightning, fountains and water features etc.

Front Office Department

      The FRONT OFFICE is the nerve center of a hotel. Members of the front-office staff welcome the guests, carry their luggage, help them register, give them their room keys and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.

Accounting Department

      Accounting departments typically handle a variety of important tasks. Such tasks often include invoicing customers, accounts receivable monitoring and collections, account reconciliations, payables processing, consolidation of multiple entities under common ownership, budgeting, periodic financial reporting as well as financial analysis. Also common are setting up adequate internal controls for all business processes (to prevent theft/misappropriation of assets), handling external audits and dealing with banks in order to obtain financing. Taxes are sometime handled by accounting departments in house, but this work is often contracted to outside tax accountants. 

Human Resource Department

        I believe the role of HR also has to do with administration of an impartial and internal justice system which will promote transparency and openness in organizational communication.

HR also serves as a progressive voice in a common system and strives to ensure competitiveness in the conditions of service for staff.

Security department

      Security department

  literally to protect the guests and staff of the hotel, including all of their property. Secondarily the security departments role in a hotel is to secure the actual premises, and the property of the Hotel itself.

Hotel security depts. usually use preventative tasks such as patrolling, monortoring CCTV, and investigating

Food and Beverage Department

       Food and Beverage Service is the service of Food made in the Kitchen and Drinks prepared in the Bar to the Customers (Guest) at the Food & Beverage premises, which can be:

      Restaurants, Bars, Hotels, Airlines, Cruise Ships, Trains, Companies, Schools, Colleges, Hospitals, Prisons, Takeaway etc